Analyst + IT help desk

Ethan Allen Merced

I am targeting analyst and IT help desk roles where systems, support workflows, documentation, and troubleshooting matter. The analyst side matters too, so I use Python, SQL, Excel, and dashboards to turn messy operational data into decisions.

Email Ethan View work
4.0 Current GPA
1,000+ Monthly users reached
Millions Music stream credits

Experience

Proof from systems, data, and execution work.

The useful pattern is consistent: understand the problem, document the process, track the numbers, and leave the workflow easier to run.

The TJX Companies, Inc.

Merchandise Associate / 2024.07 - Present

Recognized as Employee of the Quarter and President's Club recipient for reliability, SOP documentation, and execution quality in a high-volume team setting.

  • Coordinated handoffs across departments during peak workload windows.
  • Documented SOPs and reduced repeat process errors.
  • Selected at the top of an approximately 100-person store team.
Process improvement Workforce coordination Performance analysis

Wish For Entertainment

General Manager / 2024.02 - Present

Managed release calendars, artist coordination, campaign analytics, and reporting for music projects with millions of credited streams. Selected credits are listed on Muso AI.

  • Owned $5,000+ campaign and operating budgets.
  • Tracked 90% stream growth, 314% save growth, and 200% playlist-add growth.
  • Coordinated distribution workflows from release planning through reporting.
Marketing analytics Budget ownership Release operations

Roblox Independent Development

Full-Stack Developer / 2022.01 - 2024.01

Built and ran Roblox experiences, then used retention, monetization, and completion data to decide what to fix next.

  • Reached 1,000+ monthly active users and $1,000+ revenue.
  • Built KPI tracking in Python to review product performance.
  • A/B tested engagement loops and completion-rate improvements.
Lua Python dashboards Product analytics

Skills

Tools for IT, reporting, and systems work.

The useful overlap for me is IT plus data: Windows, Linux, networking, Python jobs, SQL, dashboards, APIs, and enough product sense to know what to measure.

Data and analytics

Python Pandas SQL Advanced Excel ETL pipelines KPI reporting A/B testing Trend analysis

Visualization and reporting

Tableau Power BI Plotly Streamlit Dashboards Financial analysis

Systems and platforms

Windows Linux Networking Virtualization REST APIs GitHub Oracle Cloud System administration

Currently building

IT support Network fundamentals Machine learning Cloud architecture Advanced analytics

GitHub

Recent public work.

Latest repositories from github.com/cavyion.

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About

I like structured problems with visible output.

I work best when there is a mess to make legible: a dataset, a process, a release plan, a dashboard, a Windows or Linux system, a product metric. I make music too, so release operations, royalties, and audience analytics are not abstract to me. Languages: English and Tagalog.

Education

  • A.S. Computer Information Technology Pensacola State College / 4.0 GPA / 2025.08 - 2027.05
  • B.A. Economics University of West Florida / Planned 2027.05
  • High School Diploma Elberta High School / 2020.08 - 2025.05

Recognition

Honors and awards.

AP Scholar with Distinction

College Board / 2025.07

PSC President's Honors List

Pensacola State College / 2026.01

Employee of the Quarter

The TJX Companies, Inc. / 2026.01

TJX President's Club

The TJX Companies, Inc. / 2026.01

Organizations

Affiliations.

American Society of Composers, Authors and Publishers

Composer, author, and publisher associated with Wish For Entertainment. IPI: 1272138957. Credits available on Muso AI.

Boy Scouts of the Philippines

Scout, 2011.01 - 2015.01. Teamwork, responsibility, and community service.

Contact

Available for analyst and IT help desk roles.

Based in Pensacola, Florida. Open to remote or hybrid work where Windows, Linux, networking, Python, SQL, dashboards, and clean handoffs matter.

Email ethan@ethanmerced.com LinkedIn linkedin.com/in/ethanmerced GitHub github.com/cavyion